Average response time: We typically respond within 24 hours during business days.
Frequently Asked Questions
How accurate is the AI food recognition?▼
Our AI technology provides estimates within 10-20% accuracy for most foods. For best results, ensure good lighting and clear photos. You can always adjust portions or add details via text for improved accuracy. Remember, these are estimates to guide your nutrition journey, not laboratory measurements.
Can I use KCALM offline?▼
Yes! You can view your logged meals and nutrition data offline. However, AI food analysis requires an internet connection. Any meals you log while offline will sync automatically when you reconnect.
How do I cancel my subscription?▼
You can cancel anytime through your device's subscription settings:
Android: Play Store → Menu → Subscriptions → KCALM → Cancel Subscription
You'll continue to have access until the end of your current billing period.
Is my data private and secure?▼
Absolutely. We take your privacy seriously. Your photos are processed for nutritional analysis only and are not stored on our servers. Your personal data is encrypted and never shared with third parties. You can delete your account and all associated data at any time. Read our full Privacy Policy for details.
What's included in the free version?▼
Free users get 100 AI food analyses to start, plus:
• Full nutrition tracking capabilities
• Personalized calorie and macro goals
• Progress charts and insights
• Guest mode (no registration required)
Premium unlocks unlimited AI analyses and priority support.
How are my calorie needs calculated?▼
We use the scientifically-validated Mifflin-St Jeor equation for BMR, combined with activity multipliers based on your lifestyle. You can also set custom goals or use our flexible "Base + Exercise" mode. All calculations include citations to peer-reviewed research. Learn more on our Citations page.